Privacy Policy | Taxi Charleroi Airport

1. Who We Are

Taxi Charleroi Airport is a licensed taxi and private transfer operator based at Charleroi Airport, Route de l'Aéroport, 6041 Gosselies, Belgium. We are the data controller for personal data collected through this website. You can contact us at [email protected].

2. Data We Collect

We collect the following personal data when you make a booking or contact us:

Full name
Email address
Phone number
Pickup and drop-off addresses
Flight details (where applicable)
Payment information (processed securely by our payment provider)
IP address and browser data (via Google Analytics, only with your consent)

3. How We Use Your Data

We use your personal data to:

Process and manage your booking
Send booking confirmations and driver details
Contact you regarding your journey
Improve our services
Comply with legal obligations under Belgian and EU law

4. Legal Basis

We process your data on the following legal bases under EU GDPR:

Contract — to fulfil your booking and related services
Legitimate interests — to improve our services and prevent fraud
Consent — for analytics and advertising cookies (you may withdraw consent at any time)
Legal obligation — where required by Belgian or EU law

5. Data Sharing

We share your data only with:

Our drivers — to fulfil your booking
FareBookings — our booking platform provider
Google Analytics & Google Ads — for anonymous website analytics and advertising measurement (with your consent)
Payment processors — for secure payment handling

We do not sell your personal data to third parties. All third-party processors are contractually bound to process data only as instructed and in compliance with GDPR.

6. International Transfers

Some of our processors (including Google) may transfer data outside the European Economic Area (EEA). Where this occurs, appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain booking records for up to 7 years for accounting and legal purposes in accordance with Belgian law. Contact form enquiries are retained for 12 months. You may request deletion of your data at any time, subject to legal retention obligations.

8. Cookies

We use cookies for analytics (Google Analytics) and advertising (Google Ads). These cookies are only placed with your explicit consent via our cookie banner. You can withdraw consent at any time by clearing your browser cookies or using Google's opt-out tool. Essential cookies required for the website to function are always active.

9. Your Rights (EU GDPR)

Under EU GDPR you have the following rights:

Right of access — to obtain a copy of the personal data we hold about you
Right to rectification — to correct inaccurate or incomplete data
Right to erasure — to request deletion of your data ("right to be forgotten")
Right to restriction — to restrict how we process your data
Right to data portability — to receive your data in a machine-readable format
Right to object — to object to processing based on legitimate interests
Right to withdraw consent — for any processing based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL/TLS encryption for all data transmission.

11. Contact & Complaints

For any privacy-related queries, contact us at [email protected]. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit): www.dataprotectionauthority.be.